The questions every buyer asks — answered straight

Trial runs start from 3,000 pcs per SKU for ampoules and masks. Volume tiers unlock at 50,000 pcs, and exact tier pricing is confirmed in your written quotation. This lets new brands test the market before committing to scale.

Sampling takes 7 days from brief to doorstep, including a label mock-up. The sampling fee is refundable on your first bulk order. Courier costs depend on destination and are quoted before dispatch.

Yes — both. Private label uses our registered formulas with your branding in 7 days. Semi-custom adjusts actives and packaging. Full ODM develops a new formula with our R&D team, with the first sample typically ready in 7–15 days.

Six steps: inquiry and brief, formula and quotation, sampling, confirmation with compliance documents, mass production of 15–20 days, then QC release and DDP shipping. Every step has a written deliverable, and pre-shipment photos plus video of your packed goods are provided.

We ship DDP (Delivered Duty Paid) door-to-door to 20+ countries. Our written PI clause: in case of customs detention, a 100% free replacement parcel is sent within 48 hours. Sea, air and rail options are available for larger programs.

Sample and trial orders are paid through standard international channels. Bulk orders use T/T with a deposit balance schedule confirmed per order in writing. We do not request unusual or off-book payment methods.

Yes. Every batch ships with its own COA issued by our in-house lab, which runs Agilent HPLC/GC daily. Stability and microbiology reports are available on request, and all registration copies are shareable with your compliance team.

Yes — that is exactly how we prefer new brands to start. A 3,000-pc trial run with full private label lets you test sell-through before scaling. Volume pricing unlocks at 50,000 pcs, and your sampling fee is refunded on the first bulk order.

Verified manufacturing defects are replaced or credited under our documented policy. Combined with DDP shipping and the 48-hour free replacement clause for customs detention, your downside on any first order is effectively zero.

Yes. Live video factory tours can be scheduled within days via WhatsApp, and in-person audits are welcome at both GMP bases. We can also share the ISO 13485 scope, registration copies, and cleanroom validation reports under NDA.